Frequently Asked Questions – MittiArtisans
What materials are used in your pottery and clay items?
All our products are handcrafted using natural clay and eco-friendly materials. We prioritize sustainability and ensure that each item is safe for daily use, including food-grade clay for our kitchenware.
Are your products microwave and dishwasher safe?
No, our products are not microwave or dishwasher safe.
Each piece is handcrafted using traditional methods and natural materials like clay and smoke-firing. To preserve the finish, texture, and durability, we recommend gentle handwashing and avoiding high heat or prolonged moisture exposure.
Do you offer custom or personalized pottery?
Absolutely! We love creating custom pieces. Whether it's personalized mugs, engraved plates, or unique decorative items, just drop us a message through our Contact Us page or using the WhatsApp icon and we’ll bring your vision to life.
How long does delivery take?
We ship within 2 business days. Delivery typically takes 5–7 business days within India. If it's a custom order processing may take a little extra time—thank you for your patience!
What if my item arrives damaged?
We take great care in packaging, we recommend taking an unboxing video. If your order arrives damaged, please contact us within 48 hours with photos. We’ll offer a replacement or refund, no worries!